TotalAV do warn that waiting times can be long, and they recommend upgrading to priority support if you’re a ‘novice’ or a ‘technophobe’ so that your queries will be fast-tracked. So if you need to speak to someone in real time about a technical problem, live chat is your best bet. Disappointingly, phone support only covers billing issues. You can reach TotalAV’s customer support via email, by phone or on live chat 24 hours a day. However, given the sheer breadth of what’s on offer, especially on the entry-level package, this seems like a very minor complaint.
Case in point, there are no parental controls, file backup or cloud storage. To be fair, we did miss some functionality. Total AV has also partnered up with Experian to offer a unique take on identity protection (though, unfortunately, this feature is only available in the US and at an extra cost). Antivirus Pro adds a password manager and an ebook on antiviruses to the mix, while the Ultimate package adds priority support and a smartphone optimiser. If that’s not enough for you, the more expensive packages pile on more features. You’ll also get access to a suite of device optimisation tools (PC only) and a browser manager and cleaner you can use to clear cookies and delete your browsing history.
Some of the standouts include a VPN, an ad-blocker and a disk cleaner that searches for duplicate files and junk data that can slow down your device. TotalAV’s entry-level Essential package is chock full of features.
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